• Create a World-Class Pastry Department that values Guest Service, Technique and Consistency in all aspects of performance. (Philosophical)
This goal is a reflection of what we want to accomplish in terms of Guest Experience. The Guest
should benefit from this directly, as we will continue to push the team to go above and beyond
in their daily decision making to constantly consider the Guest’s experience, as well as how their
decisions affect the performance of the team, themselves and even their personal lives. We
believe that each decision affects the next and even something as seemingly unrelated to the
Guest, such as punctuality, does indeed trickle through and create energy that could cloud a
potentially perfect Guest experience.
• Invest Ourselves in our Employees in order to Succeed. (Philosophical)
This goal is a dual purpose idea. The first objective is to instill and nurture High Moral Character
into all of the employees that we come into contact with. We are not solely responsible for
creating physical items, although it is a big part of our job. We are responsible and committed
in a much deeper level to lead our team to succeed by embracing ideas of Team Work,
Anticipation, Compassion, Leadership and Positivity.
When Moral Character is held in high regard, every single person in the restaurant wins, from
porters to cooks, to Management to Owners and of course, the Guest. This feeling is what
will give us the opportunity to receive only the best resumes, to create the most successful
partnerships and to gain the most trust in the community and in the nation that we can offer a
• Embrace Delegation. (Physical)
Continuing to realize the importance of our commitment to those on our respective teams to
teach, mentor and to pass on responsibilities that will broaden their repertoire and
keep them highly engaged in their work. Along with this idea is the necessity of cross-training
each member of the team to create flexibility within the team, which allows us, the Managers,
to do our job of leading by example and taking the program to new heights.
*A special note of gratitude to our friend, Cameron Ingle at Roses and Rifles Photography, for capturing the magic and keeping us inspired.